What Not To Do Inside The Area
- Do not operate light switches, appliances, thermostats or garage-door controls.
- Do not light a flame, smoke or create sparks.
- Do not use a phone inside the suspected leak area.
- Do not attempt to locate the leak yourself.
- Do not delay leaving to gather belongings.
Natural gas is intentionally odorized so many leaks can be recognized by a sulfur-like or rotten-egg smell. A hissing sound, dead vegetation near a buried line or unexplained physical symptoms may also indicate danger. Never rely on odor alone to decide that an area is safe.
The Utility May Shut Off Service
The gas utility's first responsibility is making the situation safe. Depending on what is found, it may shut off service and identify conditions that require repair. The utility generally does not perform repairs on customer-owned piping or appliance connections.
When A Licensed Plumber Becomes Involved
After the emergency is controlled and the area is safe to enter, a licensed plumber may evaluate customer-owned gas piping, perform required testing and repair or replace damaged components within the authorized scope. Permit, inspection and restoration requirements can vary by jurisdiction and the work involved.
Level Up Plumbing provides gas-line evaluation and repair in Garland and nearby communities. We do not replace the emergency role of the gas utility or fire department.
Before Gas Service Is Restored
Required repairs and tests must be completed, and the utility or local authority may need documentation or inspection before service is restored. Do not reopen a meter, valve or appliance connection that the utility has secured.
Reduce Future Risk
- Keep appliance connectors accessible for inspection.
- Do not hang objects from gas piping.
- Have gas-related work completed by qualified professionals.
- Call 811 before digging so underground utilities can be marked.
- Report damaged meters, exposed piping or suspicious odors promptly.
Once the emergency has been addressed by the appropriate authority, call Level Up Plumbing at 254-479-2184 to discuss licensed repair service.